How to make a refund on PledgeBox
How to Make a Refund on PledgeBox?
Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period).
Please go to Kickstarter/Indiegogo Import -> Backer List Order, search for the refund order, click on it.
Scroll down to the Transactions -> Click Refund
Add-ons Refunding (including shipping fee)
Customize the refund amount
Note: For refund that exceed the 90-day refund period supported by Stripe or PayPal, it'll be better to contact the backer for a private refund.
Updated on: 21/12/2022