How to refund to a backer?
How to Make a Refund on PledgeBox?
Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period).
1）Please go to Kickstarter/Indiegogo Import -> Backer List Order, locate the order that requires a refund, click on it.
2）Scroll down to the Transactions -> Click Refund
- Add-ons Refunding (including shipping fee)
- Customize the refund amount
Note:
- For refunds that exceed the 90-day refund period supported by Stripe or PayPal, it'll be better to contact the backer for a private refund.
- The maximum refund amount is the total order payment generated within the survey.
- For refunds that exceed the 90-day refund period supported by Stripe or PayPal, it'll be better to contact the backer for a private refund.
- The maximum refund amount is the total order payment generated within the survey.
Why the Refund Button is Not Showing?
On PledgeBox, you can only initiate refunds for payments generated within the PledgeBox survey. If the payment was made on Kickstarter, please go to Kickstarter to proceed with further actions.
Check the transaction records in the order, and if there are no payment records, initiate the refund on Kickstarter.
Related Articles
Send Backer Survey Through PledgeBox
1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator Click Yes, the invitation has been sent Option 2: ...How to get backer Invoice?
Signup and login as a backer, click ‘I’m a backer’ for viewing all the projects you have backed. Once you complete a survey, the ‘Invoice’ button will show up. Click it to download the invoice. 1) Login PledgeBox Backer account. ( CLICK HERE to ...AI Backer Helper - Build your support GPTs
PledgeBox launched a groundbreaking feature that empowers creators to take control of their backer support like never before - AI Backer Helper. Now, with PledgeBox, Creator can train their very own backer service chatbot tailored to their needs. 1. ...How to send a survey email to an individual backer?
Send a survey email to an individual backer on PledgeBox 1) Go to ‘Kickstarter Imports’, or ‘Indiegogo Imports’ 2) Click on ‘Backer list - Orders’. 3) Use search function to find the individual backer, and click on the order line to get into the ...How to preview the survey as a backer?
Go to ‘Review and Send’. Click on ‘Preview as Backer’. Select any reward level from the list, and click the ‘Survey Preview’ or 'Email Preview' button