How to make a refund on PledgeBox

How to Make a Refund on PledgeBox?

Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period).

Please go to Kickstarter/Indiegogo Import -> Backer List Order, search for the refund order, click on it.



Scroll down to the Transactions -> Click Refund



Add-ons Refunding (including shipping fee)



Customize the refund amount



Note: For refund that exceed the 90-day refund period supported by Stripe or PayPal, it'll be better to contact the backer for a private refund.

Updated on: 21/12/2022