What if I need to change my address?

As long as your items have not been locked, you can always change your address. Just go to register https://survey.pledgebox.com/user/register with the email pledged your campaign. After login the backer you will be able to see the order details right there and go back to the survey make the appropriate change.

Note: if you change your country, additional shipping costs may apply.

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  Go to ‘Kickstarter/Indiegogo Imports’ > Click ‘Backer List - Orders’ Use the search function to filter the target the order. Click the button as the picture shown to edit email.

• Why do I need to enter my payment information?

  After you have done with purchasing add-on, you can make a payment directly. When creators decide to alter product price, shipping fees etc., you can make a payment directly as well. If you have any questions with your payment, you can contact the ...

• Pledged with Apple ID and having trouble accessing the survey

  If your Kickstarter account was created with your Apple ID, you will need to manage your Apple login credentials via the Apple ID settings on your mobile device, or from your Apple account. This is also where you can manage the apps on which you use ...

• Why can't I edit product information after I send surveys/smoke tests?

  Similar to Kickstarter, once the add-on products are purchased you won't be able to change product info like price. Contact support@pledgebox.com if you need to change it.

• Send Backer Survey Through PledgeBox

  1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator Click Yes, the invitation has been sent Option 2: ...