Articles on: Basic

What to do when backer reports failed payments on survey?

Please check your Stripe/Paypal account status. Make sure it is active and able receive payment
Go to " Dashboard " > " Download Center " > " Transaction Export " to see if there is any successful transactions since the backer feedback.
When Stripe/Paypal detects a suspicious payment, they might decline the credit card/paypal payment. So please ask the backer to try again with a different credit card or turn off the VPN.

Updated on: 14/12/2022

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