What is PledgeBox?What is PledgeBox?Featured
Apple ID BackersIssue: backers, who have used their Apple ID to pledge the campaign without setting up their Apple Pay account (linking their email address to their Apple Wallet), will not be able to receive emails from PledgeBox directly.
Solution: There are two option for backers who can’t receive emails with their @privaterelay.appleid.com email addresses:
1. Register a PledgeBox Backer Account & Update a new Email Address
Please use your Kickstarter Account Email(Apple ID) to register aPopular
What if I need to change my address?(https://storage.crisp.chat/users/helpdesk/website/a43741dfeb9d0000/screen-shot-2020-08-31-at-113Some readers
How to get backer Invoice?Signup and login as a backer, click ‘I’m a backer’ for viewing all the projects you have backed. Once you complete a survey, the ‘Invoice’ button will show up. Click it to download the invoice.
Login PledgeBox Backer account. ( CLICK HERE to create an account)
Viewing all the projects you have backed
The ‘Invoice’ button will show up when the product is shipped.
Click it to download the invoiceFew readers
What if I don't see the email yet? (I didn't get my survey)Check your spam folder. If you use Gmail, sometimes your invite will go to your "Promotions" tab. If you still can't find it, search your inbox for "PledgeBox"
If that doesn't work:
Click - https://survey.pledgebox.com/user/register
Signup and login as a backer
All the projects you have backed will be shown.
Click on the ‘View’ button to edit your information.
Complete the survey and then you can see all the details.Few readers
Download digital products - Backers FAQHow to download digital products on PledgeBox.Few readers
How do I contact Backer Support?You can contact the creator support email listed in the survey invitation email.Few readers
What can I do if I don't receive the product for a long time?If you want to check the reward shipping status, you can contact the creator support email listed in the survey invitation email.Few readers
How to acquire my PB ID?Log in to the PledgeBox via: https://survey.pledgebox.com/user/
Login, click on the ‘View’ button. PB ID lies in the upper left corner of the page.Few readers
I can't edit my survey.There are two possibilities that cause this issue.
The order has been locked by the creator.
Your order has been shipped.Few readers
How do I fill out my survey?You would receive a survey email, then:
Confirm your reward. You can also upgrade your reward level and choose product variants in this step.
Choose add-on that you want to purchase. Skip it if you don’t want an add-on or there is no add-on.
Enter your address and shipping information.
Confirm your selection. Make sure all of the selections and information are correct, and then you can make the payment.Few readers
Why do I need to enter my payment information?After you have done with purchasing add-on, you can make a payment directly.
When creators decide to alter product price, shipping fees etc., you can make a payment directly as well. If you have any questions with your payment, you can contact the creator support email listed in the survey invitation email.Few readers
There's something wrong with my pledgeThat's not impossible. If you notice something is awry, you can send us a message directly to email@example.com and we'll look at it for you. Or you are able to reach out to PledgeBox Support by clicking the “Chat with customer service" tab on our website.Few readers