• Indiegogo Survey FAQ - PledgeBox

  1. How to import Indiegogo orders for surveys? There is a 10-day refund window for Indiegogo’s refund policy, please "Locked" Indiegogo orders before sending the survey in PledgeBox. Follow the guidelines for locking orders on Indiegogo: https://support.indiegogo.com/hc/en-us/articles/202916358-How-to-Keep-Track-of- Perk-FulfillmentContribution-Management (https://support.indiegogo.com/hc/en-us/arFew readers

• What to do when backer reports failed payments on survey?

  What to do when backers report failed payments on PledgeBox surveysFew readers

• How to set a cap value for add-on shipping fee on PledgeBox？

  Set a cap value for add-on shipping fees on PledgeBoxFew readers

• Hide Kickstarter Bonus Support

  Backers can give a little extra with bonus support when they pledge on Kickstarter. Before sending out surveys, creators can decide whether to let backers use this to offset their spending.Few readers

• How to Use PledgeBox Test Mode

  Before you send the survey, it's a good idea to test Survey Settings via Test Mode to make sure everything is working as intended.Few readers

• What can ‘PledgeBox Survey’ do for Kickstarter/Indiegogo campaigns?

  What can PledgeBox Surveys do for Kickstarter/Indiegogo campaigns?Few readers

• What is ‘Pre-order’? How to create a pre-order page?

  PledgeBox pre-order shop is similar to an online shop for you to acquire new backers after the Kickstarter campaign ends.Few readers

• What crowdfunding platforms does PledgeBox support?

  PledgeBox support two crowdfunding platforms, Kickstarter and IndiegogoFew readers

• What is a PledgBox ID (PB ID) and how to download orders with PledgeBox ID ?

  Backers can only find their PBID in the confirmation emails and PledgeBox accounts, so the PBID can be used to confirm their identity as well.Popular

• How to send a survey email to an individual backer?

  Send a survey email to an individual backer on PledgeBoxFew readers

• How to send tracking numbers/shipping info to backers?

  Creators can send shipping info to backers using PledgeBox. After uploading the file, PledgeBox crowdfunding pledge manager system will track the shipping progress and 3 emails (shipping, custom, arrived) will be sent to backers.Some readers

• How to lock/unlock orders?

  Backers can change their information in their surveys unless creators lock the orders.Some readers

• Why can't I edit product information after I send surveys/smoke tests?

  Similar to Kickstarter, once the add-on products are purchased you won't be able to change product info like price. Contact color 1993f0 if you need to change it.Few readers

• Additional Tools - Tax/Questions/Shipping

  Creators can use PledgeBox pledge manager system to charge TAX, set marketing questions, update shipping info, and invite business partners to manage.Few readers