Survey Status - PledgeBox

Survey Status

There are 6 types of survey statuses on PledgeBox, "Not invited", "Pending", "In Progress", "Completed", "Canceled", and "Dropped".

1）Not Invited - Survey has not been sent.
2）Pending - Survey has been sent but has not been opened yet.
3）In Progress - Survey has been sent and backers opened it.
4）Completed - Survey is completed.
5）Canceled - The order has been canceled by the creator, and backers will not receive any email notifications.
6）Dropped - Backers failed to make payment on Kickstarter. The backer will receive a survey invitation but there’s 0 credit in the order and the backer needs to pay the full price of the reward (and shipping fee) to complete the survey.

    • Related Articles

    • Order Status

      There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...

    • Send Backer Survey Through PledgeBox

      1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator Click Yes, the invitation has been sent Option 2: ...

    • How to track survey progress?

      Creators can check survey progress on the Dashboard. 1）Go to ‘Dashboard’. 2）Click ‘Survey Progress’.

    • Survey Setting Tips

      Tools -> Survey Setting Hide Positive Credit You may see backers with extra credits in PledgeBox when: 1) Backer paid more money then the reward price 2) Backer pledged in the special reward 3) Backer gave tips when pledged the reward When you sell ...

    • Indiegogo Survey FAQ - PledgeBox

      1. How to import Indiegogo orders for surveys? There is a 10-day refund window for Indiegogo’s refund policy, please "Locked" Indiegogo orders before sending the survey in PledgeBox. Follow the guidelines for locking orders on Indiegogo: ...