How do I contact Backer Support?
You can contact the creator support email listed in the survey invitation email.
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AI Backer Helper - Build your support GPTs
PledgeBox launched a groundbreaking feature that empowers creators to take control of their backer support like never before - AI Backer Helper. Now, with PledgeBox, Creator can train their very own backer service chatbot tailored to their needs. 1. ...
How to refund to a backer?
How to Make a Refund on PledgeBox? Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period). 1）Please go to Kickstarter/Indiegogo ...
Send Backer Survey Through PledgeBox
1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator Click Yes, the invitation has been sent Option 2: ...
What to do when a backer reports failed payments on survey?
Creator side: 1. Please check your Stripe/PayPal account status. Make sure it is active and able to receive payment. 2. Go to " Dashboard " > " Download Center " > " Transaction Export " to see if there is any successful transactions since the backer ...
Hide Kickstarter Bonus Support
Backers can give a little extra with bonus support when they pledge on Kickstarter. Before sending out surveys, creators can decide whether to let backers use this to offset their spending. When the backers pledge a campaign on Kickstarter, they’ll ...