Choose Invite PledgeBox as Collaborator —> Go to Kickstarter to send out invitation —> Go back to PledgeBox and click Yes, the invitation has been sent
Option 2: By Kickstarter Credential
Login to your KS account and automatically import the campaign into your PledgeBox account.
Both methods achieve the same result. Regardless of which one you choose, we have stringent measures to safeguard your privacy, ensuring that no unauthorized access or disclosure will occur.
3. Survey Checklist
Once you have successfully imported your campaign data, you are now at the main dashboard. Take the Check List as your guide to finish the whole setting-up.
4. Config & Send the Survey
4.1 Set Up Products
Go to Products to see all your KS product and add-on items
Click edit and update your products with:
Weight & size (optional)
Set up upgradeable variants to apply an additional surcharge to any chosen variant. If backers select the upgraded variant, they will be required to pay the adjusted price that includes the specific surcharge.
Confirm the quantity of products included in each reward
Upsellthe product in the survey
4.2 Review & Update Rewards (if needed)
Go to Reward Setting to review all your set rewards.
Click edit to change the current reward setting. To edit the reward shipping fee setting, you can update the new shipping fee table at the bottom.
Two options are available for you to set up the shipping fee
Backers must pay the increased shipping fee difference during the survey. For example, if the original fee was $10 and has been updated to $20, backers need to pay the $10 difference.
Review your backers' pledges by clicking the order lines. Use the filter function to search pledges/orders by country, reward levels, status, etc.
On the order detail page, you can perform various actions, including:
Once you've obtained and exported the order information for backers, the next step is shipping. Simply click the Upload a XLSX Herebutton to upload the tracking code list (you can download it from the logistics company).
Once uploaded, the system will automatically send shipping notifications to the backers and keep them update on the latest status.
Send a survey email to an individual backer on PledgeBox 1) Go to ‘Kickstarter Imports’, or ‘Indiegogo Imports’ 2) Click on ‘Backer list - Orders’. 3) Use search function to find the individual backer, and click on the order line to get into the ...
1. How to import Indiegogo orders for surveys? There is a 10-day refund window for Indiegogo’s refund policy, please "Locked" Indiegogo orders before sending the survey in PledgeBox. Follow the guidelines for locking orders on Indiegogo: ...
PledgeBox system sends weekly reminder emails to backers who do not finish the survey for 6 months.If you don't want us to send the reminder, contact support to mute the reminder function. Note: backers in follow situation won't receive the reminder ...
Tools -> Survey Setting Hide Positive Credit You may see backers with extra credits in PledgeBox when: 1) Backer paid more money then the reward price 2) Backer pledged in the special reward 3) Backer gave tips when pledged the reward When you sell ...