PledgeBox fees and Stripe or PayPal processing fees are separate charges. Review the terms shown in your project’s Pricing Plan before collecting survey payments.

Check the fee basis

The Pricing Plan page identifies the payment-collection fee and the revenue it applies to. Use the rate and conditions shown for your project. Do not assume that a rate copied from another project or an old comparison applies to you.

For example, if your project’s applicable plan states a 3% fee on a $100 survey collection, the PledgeBox fee for that example is $3. This example excludes processing fees, currency conversion and any other applicable charges.

Stripe collection

For Stripe survey transactions, the PledgeBox fee is deducted through the payment flow. Check the transaction’s gross amount, fees and net amount in the connected receiving account.

PayPal collection

PayPal payments go to the connected PayPal account. PledgeBox fees are billed separately to the payment card configured on the project’s Pricing Plan page, based on the applicable collected revenue. The current PayPal setup hint states that this billing occurs daily.

Review the Credit Card Transactions Billing History on Pricing Plan and the corresponding payment-provider records to reconcile charges. Do not confuse this creator billing card with a backer’s payment card.

Refunds and failed charges

Do not assume that refunding a payment automatically returns all platform or processing fees. Check the applicable terms and actual refund records. If a PledgeBox fee charge fails or an amount appears incorrect, contact support@pledgebox.com with the project and billing reference.

Never email full card details, passwords or API secrets. For settlement and bank availability, see When funds become available.

For current platform fees and payment-provider details, see PledgeBox pricing.