Download your Backer invoice from PledgeBox

How to get backer Invoice?

Backers can download an invoice after they complete the survey and make a payment through PledgeBox. You do not need to wait for the reward to ship.

Download your invoice

  1. Sign in to your PledgeBox Backer account using the email address associated with your pledge.
  2. Open Campaigns Pledged.
  3. Find the project and check its PledgeBox ID. Make sure the survey is complete and the order includes a payment made through PledgeBox.
  4. Click Get Invoice in the project row.
  5. Open the downloaded PDF from your browser's download list.
Get Invoice and Update Invoice Info buttons outlined in red in the Backer campaign list
The invoice actions are in the Campaigns Pledged list. Use Get Invoice to download the PDF. Click the image to view it at full size.

The Update Invoice Info button is next to Get Invoice. Review the invoice details before downloading.

If you cannot find the invoice

Check that you opened the correct project and order. A payment made only on Kickstarter or Indiegogo does not meet the PledgeBox payment condition.

If you completed the survey and paid through PledgeBox but still cannot find the Invoice option, contact PledgeBox support. Include your project name and PledgeBox ID. Do not send your card details or password.

For creators: generate an order invoice

  1. Open Backer List - Orders and select the completed order.
  2. Check that the order includes a payment through PledgeBox.
  3. Open Actions → Generate Invoice.
  4. Check the confirmation, then confirm to generate and download the invoice.

The Actions menu also includes Update Invoice Info for invoice details. Check the information before generating the document.

Creator order Actions menu with Generate Invoice and Update Invoice Info outlined in red
Creator view. The red outline marks the invoice actions.

For invoice availability and other Backer tasks, see the Backer invoice FAQ.