How to Manage Late Pledges in PledgeBox

How to Manage Late Pledges in PledgeBox

Kickstarter Late Pledges can be imported into your connected PledgeBox project. Review the imported orders and survey settings before contacting those backers.

Review rewards and imported orders

  1. Set up Late Pledges on Kickstarter.
  2. Check the corresponding rewards and prices in PledgeBox after import.
  3. Open Kickstarter Imports → Backer List - Orders.
  4. Click Add Another Filter → Late Pledge.
  5. Review the matching orders.
  6. Open an order and check its Source, reward, payment and balance.
Order filter menu with Late Pledge outlined in red
Choose Late Pledge from Add Another Filter. The adjacent Pledge Over Time filter identifies a different order characteristic.

Import and survey sending are separate steps. If a recent order is missing, check the connected campaign and import status before creating a duplicate manually.

Choose survey-sending behavior

Open Survey Setting and review both controls:

  • Do not send survey to late pledge backers. Use this to exclude Late Pledge backers from survey sending.
  • Send survey to late pledge backers as soon as the orders are imported. Use this only when the survey is ready for newly imported backers.

Choose settings that match your launch plan. Do not assume that enabling immediate sending overrides an exclusion setting. Check both controls before changing them.

Apply any confirmation or save control shown. Reopen the settings to confirm the result. Then review a representative order’s invitation history. Do not rely on a fixed weekday or import delay when checking whether a specific backer was invited.

Before fulfillment

Check whether the order is complete, whether any amount remains due and whether its shipping details are ready. Late Pledge identifies the order’s origin. It does not by itself prove that the survey or payment is complete.

Survey status · Order filters · Email one backer