How to refund to a backer?
How to Make a Refund on PledgeBox?
Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period).
1）Please go to Kickstarter/Indiegogo Import -> Backer List Order, locate the order that requires a refund, click on it.
2）Scroll down to the Transactions -> Click Refund
- Add-ons Refunding (including shipping fee)
- Customize the refund amount
Note: For refund that exceed the 90-day refund period supported by Stripe or PayPal, it'll be better to contact the backer for a private refund.
Related Articles
Send Backer Survey Through PledgeBox
1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator —> Go to Kickstarter to send out invitation —> Go ...How to get backer Invoice?
Signup and login as a backer, click ‘I’m a backer’ for viewing all the projects you have backed. Once you complete a survey, the ‘Invoice’ button will show up. Click it to download the invoice. 1) Login PledgeBox Backer account. ( CLICK HERE to ...AI Backer Helper - Build your support GPTs
PledgeBox launched a groundbreaking feature that empowers creators to take control of their backer support like never before - AI Backer Helper. Now, with PledgeBox, Creator can train their very own backer service chatbot tailored to their needs. 1. ...How to send a survey email to an individual backer?
Send a survey email to an individual backer on PledgeBox 1) Go to ‘Kickstarter Imports’, or ‘Indiegogo Imports’ 2) Click on ‘Backer list - Orders’. 3) Use search function to find the individual backer, and click on the order line to get into the ...How to preview the survey as a backer?
Go to ‘Review and Send’. Click on ‘Preview as Backer’. Select any reward level from the list, and click the ‘Survey Preview’ or 'Email Preview' button