How to refund to a backer? - PledgeBox

How to refund to a backer?

How to Make a Refund on PledgeBox?

Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period).

1)Please go to Kickstarter/Indiegogo Import -> Backer List Order, locate the order that requires a refund, click on it.

Refund on PledgeBox

2)Scroll down to the Transactions -> Click Refund

Refund on PledgeBox

  1. Add-ons Refunding (including shipping fee)

Add-ons Refunding (including shipping fee)

  1. Customize the refund amount

Customize the refund amount

Note: For refund that exceed the 90-day refund period supported by Stripe or PayPal, it'll be better to contact the backer for a private refund.

    • Related Articles

    • Send Backer Survey Through PledgeBox

      1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator —> Go to Kickstarter to send out invitation —> Go ...
    • How to get backer Invoice?

      Signup and login as a backer, click ‘I’m a backer’ for viewing all the projects you have backed. Once you complete a survey, the ‘Invoice’ button will show up. Click it to download the invoice. 1) Login PledgeBox Backer account. ( CLICK HERE to ...
    • AI Backer Helper - Build your support GPTs

      PledgeBox launched a groundbreaking feature that empowers creators to take control of their backer support like never before - AI Backer Helper. Now, with PledgeBox, Creator can train their very own backer service chatbot tailored to their needs. 1. ...
    • How to send a survey email to an individual backer?

      Send a survey email to an individual backer on PledgeBox 1) Go to ‘Kickstarter Imports’, or ‘Indiegogo Imports’ 2) Click on ‘Backer list - Orders’. 3) Use search function to find the individual backer, and click on the order line to get into the ...
    • How to preview the survey as a backer?

      Go to ‘Review and Send’. Click on ‘Preview as Backer’. Select any reward level from the list, and click the ‘Survey Preview’ or 'Email Preview' button