How to refund to a backer? - PledgeBox

How to refund to a backer?

How to Make a Refund on PledgeBox?



Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period).

1）Please go to Kickstarter/Indiegogo Import -> Backer List Order, locate the order that requires a refund, click on it.





2）Scroll down to the Transactions -> Click Refund



  1. Add-ons Refunding (including shipping fee)



  1. Customize the refund amount



Note:
- For refunds that exceed the 90-day refund period supported by Stripe or PayPal, it'll be better to contact the backer for a private refund.
- The maximum refund amount is the total order payment generated within the survey.

Why the Refund Button is Not Showing?

1. On PledgeBox, you can only initiate refunds for payments generated within the PledgeBox survey. If the payment was made on Kickstarter, please go to Kickstarter to proceed with further actions.

Check the transaction records in the order, and if there are no payment records, initiate the refund on Kickstarter. 



2. Locked orders do not show the refund button.

After a refund, when the order is in arrears, the survey status will change to inprogress and the backer will need to make a new payment.


After a refund, when the order is not in arrears, the survey status is still completed.





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