Use Maximal Shipping Fee to cap the shipping fees covered by that setting. Check the associated products and rewards; do not assume it caps every shipping charge on every order.
Set the cap
- Open your project.
- Open Survey Setting.
- Find Maximal Shipping Fee.
- Enable the option.
- Enter the intended maximum in the displayed project currency.
- Review Associated Products and Associated Rewards.
- Check the selected items and rewards, including additional pages of results.
- Click Save Survey Setting.
- Reopen the setting and preview representative orders.
The page states that changes to this setting affect all orders. Review existing orders and fulfillment before applying a new cap.
How the cap affects a charge
For shipping covered by the cap, a calculated fee above the configured maximum is limited to that maximum. A fee below the maximum remains unchanged.
Example: with a $20 cap, a covered $30 shipping charge becomes $20; a covered $15 charge stays $15. These are examples, not default values.
Check the shipping method
The current interface disables the maximal-fee switch when Set the Shipping Fee Based on Total Weight/Amount Per Order is enabled. Review the active calculation method before configuring a cap.
Test an order below the cap, one above it and one outside the selected product or reward scope. Check the total shipping fee and remaining balance in the survey.