Review the connected Indiegogo campaign and imported orders before preparing a PledgeBox survey. Indiegogo’s current platform and a legacy campaign can have different controls.
Connect and review the import
- In Pledge Manager, click Add New Project.
- Select INDIEGOGO.
- Enter the campaign URL and click Get Started.
- Complete the connection and import steps shown.
- Review campaign details, perks, products, orders and payment amounts.
Do not assume that a legacy “lock contributions first” instruction applies to every current campaign. Check the current connection instructions and campaign state. Indiegogo has published a platform migration FAQ.
Refunds and cancellations
Do not rely on the old blanket 10-day refund statement. Check the current campaign terms and Indiegogo’s applicable process.
Indiegogo pledge cancellation · Indiegogo creator refund process
Keep the original Indiegogo payment separate from later PledgeBox payments. An order lock, cancellation or credit adjustment is not itself a payment refund.
Missing or changed orders
Check the connected campaign, source payment status and latest import. Do not promise a fixed one-hour refresh or create a duplicate merely because a recent change is not visible yet.
If the difference remains, contact support@pledgebox.com with the campaign URL, affected order identifier and exact difference.
Send surveys and help backers
Review product mapping, perk shipping, taxes, payment setup, invitation content and exclusions before sending. Check the actual invitation history for new orders rather than assuming a fixed weekday schedule.
Backers should use the Backer login with the email associated with their pledge. If the order is missing, ask the creator to check the imported record.
Campaign connection · Send surveys · Check payment differences · Upload tracking