Choose reward shipping by reward level, reward weight, order amount or package weight. The first two methods are configured on the reward. The last two use project-level shipping settings.

1. Based on Reward Level

Set a final shipping fee for each destination on the reward editing page. The fee depends on the reward and destination.

Example: a configured $10 final fee for a US destination gives a $10 total reward shipping fee for that reward. Compare the imported Original Shipping Fee before collecting any difference.

2. Based on Reward Weight

Configure destination weight bands on the reward page. Check the products mapped to the reward, their quantities and their package weights.

Example: two included products at 0.5 kg each give 1 kg of mapped product weight. The configured destination band determines the shipping fee.

3. Based on Total Amount

Open Survey Setting → Shipping Setting (survey orders only). Order-level amount bands can affect reward and add-on shipping together.

4. Based on Package Weight

Use the same project-level section for order-weight calculation. Check all included products and quantities, the selected weight unit and destination bands.

Before sending surveys

• Decide whether shipping is calculated on the reward or across the order.
• Review Original Shipping Fee and Final Shipping Fee.
• Check explicit country zones and Everywhere Else.
• Check every weight or amount band, including the final open-ended band.
• Preview representative orders and confirm the resulting balance.

The examples above explain the calculation. They are not default shipping prices.

Review order-level scope

1. Open Survey Setting → Shipping Setting (survey orders only).
2. Enable the order-level calculation and choose Based on Total Amount or Based on Package Weight.
3. For a shipping zone, click Configure under Rewards & Add-ons.
4. Review the Add-on(s) and Reward(s) tabs. Check only the items that should use this rule.
5. Confirm the selection, then review destination bands and click Save Shipping Setting.
6. Preview representative orders and check the resulting shipping fee and balance.

The current screen disables Maximal Shipping Fee while order-level shipping calculation is enabled. Review the calculation method before changing either setting.

Configure reward shipping step by step · Compare add-on shipping methods