Order Details Page
What does the PledgeBox order detail page look like on the creator side?
You can review the order information on this page. Including order status (unlocked、locked、shipped、refunded and upgraded), survey status (not invited、pending、in progress、completed、canceled and dropped), address, reward, backer’s email. You can change reward, lock/unlock the order, update shipping info, generate invoice, edit address, resend individual survey, preview as backer, and copy the survey link.
In the Order details section, you can review the reward content, including Products, Kickstarter/Indiegogo Add-ons, Bundle, Gift, and PledgeBox Add-on (backers buy as extras).
On the right column, there are Note, Activities, Email sent, and Transaction sections:
- Note: reminder note of the order. It will exported with the fulfillment report (only in order_per_line format)
- Activities: Both creator and backer activities on this order will be recorded here
- Invitation Status: all email sent history will be recorded here. Also you can send email to the backer by clicking on ‘Send’ button
- Transaction: If the backer buys PledgeBox Add-ons, the transaction will be recorded here. You can give the backer credit by clicking on ‘Add Credit’ button. You can also give the backer a refund by clicking on ‘Refund’ button.
Once you click the red button to cancel the order, the backer won't be able to access the survey page.
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