The current Order Status filter includes eight values. Order Status describes order changes, edit restrictions or fulfillment. It is separate from Survey Status.
| Order status | What to check |
|---|---|
| Unlocked | The backer can edit the available survey fields. |
| Locked | The backer can review the survey but cannot update it. |
| Partially Locked | Product choices are locked. Address and payment updates remain available. |
| Shipped | Shipping information has been recorded. Check the tracking details. |
| Partially Shipped | Check which items or parcels have shipping information and which remain to be fulfilled. |
| Delivered | The order is recorded as delivered. Check tracking details if a backer reports a missing parcel. |
| Refunded | Check the transaction record for the refunded payment and amount. |
| Upgraded | The backer changed to an upgraded reward. Check the current and original reward on the order. |
Find and check an order
- Open your project’s Backer List - Orders.
- Use the Order Status filter to include or exclude the relevant values.
- Open an order and check its Order Status, Survey Status, current reward and transaction records.
A completed survey can still have a partially locked order. Do not use a survey status as proof of shipping or refund completion.
For editing restrictions, see Why can’t a backer edit a survey? For address changes, see Change an address.