First, identify the problem so you can contact the right team.

Contact the project creator

Contact the creator about reward choices, product details, shipping charges, delivery dates, missing rewards or a refund request. Use the creator’s support address in your survey invitation or the Contact section of your survey.

Contact PledgeBox technical support

For a login error, a survey page that does not load, or a PledgeBox feature that fails, email support@pledgebox.com.

Include enough information

• Project name and a short description of the problem.
• Your PledgeBox ID, if available.
• The exact error message and a screenshot with unrelated personal details hidden.
• When the problem occurred and which device or browser you used.

Do not send passwords, verification codes or full card details. PledgeBox ID identifies an order; it is not proof that someone owns the order.