Contact the project creator for delivery dates, reward availability and missing parcels. PledgeBox provides the survey software; the creator handles fulfillment.
- Check the campaign’s latest updates and any tracking information provided.
- Find the creator’s support email in your survey invitation, or the Contact address near the bottom of your survey.
- Send the project name, your PledgeBox ID if available, and a brief description of the delivery problem.
If you cannot find the invitation, contact the creator through the original Kickstarter or Indiegogo campaign. For a PledgeBox login or page error, email support@pledgebox.com.
Do not send passwords, verification codes or full card details.