A successful backer payment, an available payment-platform balance and a bank payout are different stages. A successful payment does not guarantee immediate bank availability.

1. Check the payment

Open the PledgeBox order and check the transaction and payment result. Confirm which connected Stripe or PayPal account received the payment.

2. Check availability in the payment platform

Sign in to the receiving account to check whether the payment is pending, available, held or affected by an account restriction. Availability depends on the payment platform and account conditions.

3. Check the bank payout or withdrawal

Check the provider’s payout or withdrawal record and expected arrival date. Timing can depend on the account’s settlement terms, payout schedule, country, currency and bank.

For Stripe, see Payout schedules FAQ. A payout schedule does not control when a pending balance becomes available.

For PayPal, see Payment holds and unavailable funds. Check the notice in your own receiving account.

Bank Account through Stripe Express

If you use the project’s Bank Account option, the current Receive Payment page states that the payment interval is monthly. When Stripe and Bank Account are both enabled, it states that payouts use Bank Account by default. Check the active receiving configuration and its payout record; the standard Stripe account schedule may not describe this route.

If the amounts do not match

Compare the gross payment, processing fee, PledgeBox fee, refunds and currency conversion before comparing the payout total. See PledgeBox fee collection.

Contact the payment provider about a provider hold or bank payout. Contact PledgeBox support if an order’s payment record does not match the provider transaction. Include the project and transaction reference, but not passwords or full card details.