Some product fields can be restricted after the product is used in backer orders or purchased as an add-on. This helps keep existing order contents and prices consistent.
Check the product
- Go to Set Up Products → Products.
- Open the affected product.
- Check which field or save control is unavailable.
- Review whether the product has already been included in orders or purchased.
- Check your project role if other expected controls are also unavailable.
Sending a survey or smoke test and purchasing an add-on are different events. Do not assume that every field has the same restriction merely because a test survey was sent.
Request a change
If you need to change a restricted field, contact support@pledgebox.com. Include the project, product name or SKU, field, current value and intended value. Explain whether existing orders should be affected.
Do not delete or recreate a product used in orders as a shortcut. Check how the change will affect reward contents, paid purchases, shipping and fulfillment.