Why do I need to enter my payment information?
After you have done with purchasing add-on, you can make a payment directly.
When creators decide to alter product price, shipping fees etc., you can make a payment directly as well. If you have any questions with your payment, you can contact the creator support email listed in the survey invitation email.
PledgeBox is a 3rd party software for Kickstarter creators to collect shipping information from backers. All the payments were directly paid to the creators.
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Why can't I edit product information after I send surveys/smoke tests?
Similar to Kickstarter, once the add-on products are purchased you won't be able to change product info like price. Contact support@pledgebox.com if you need to change it.
What if I need to change my address?
As long as your items have not been locked, you can always change your address. Just go to register https://survey.pledgebox.com/user/register with the email pledged your campaign. After login the backer you will be able to see the order details ...