General
Why do I need to enter my payment information?
Your original Kickstarter or Indiegogo payment and a payment requested in a PledgeBox survey are separate transactions. A survey may have an amount due for extra add-ons, a reward upgrade, shipping, tax or another adjustment shown in the order ...
There's something wrong with my pledge
First, identify the problem so you can contact the right team. Contact the project creator Contact the creator about reward choices, product details, shipping charges, delivery dates, missing rewards or a refund request. Use the creator’s support ...
What if I need to change my address?
As long as your items have not been locked, you can always change your address. Just go to register https://survey.pledgebox.com/user/register with the email pledged your campaign. After login the backer you will be able to see the order details ...
How to acquire my PB ID?
Your PledgeBox ID, also called PBID, identifies an order in PledgeBox. It is different from your Kickstarter or Indiegogo backer number and from a payment transaction ID. Find your order Open the PledgeBox Backer login. Sign in with the email address ...
How do I contact Backer Support?
For reward, shipping, delivery or refund questions, contact the project creator using the support email in your survey invitation. If you can open the survey, look for the creator’s Contact address near the bottom of the page. If you cannot find the ...
Pledged with Apple ID and having trouble accessing the survey
If your Kickstarter account was created with your Apple ID, you will need to manage your Apple login credentials via the Apple ID settings on your mobile device, or from your Apple account. This is also where you can manage the apps on which you use ...