General
Why do I need to enter my payment information?
After you have done with purchasing add-on, you can make a payment directly. When creators decide to alter product price, shipping fees etc., you can make a payment directly as well. If you have any questions with your payment, you can contact the ...
There's something wrong with my pledge
That's not impossible. If you notice something is awry, you can send us a message directly to support@pledgebox.com and we'll look at it for you. Or you are able to reach out to PledgeBox Support by clicking the “Chat with customer service" tab on ...
What if I need to change my address?
As long as your items have not been locked, you can always change your address. Just go to register https://survey.pledgebox.com/user/register with the email pledged your campaign. After login the backer you will be able to see the order details ...
How to acquire my PB ID?
1）Log in to the PledgeBox via: https://survey.pledgebox.com/user/ 2）Login, click on the ‘View’ button. PB ID lies in the upper left corner of the page.
How do I contact Backer Support?
You can contact the creator support email listed in the survey invitation email.
Pledged with Apple ID and having trouble accessing the survey
If your Kickstarter account was created with your Apple ID, you will need to manage your Apple login credentials via the Apple ID settings on your mobile device, or from your Apple account. This is also where you can manage the apps on which you use ...
Popular Articles
Order Status
There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...
What if I don't see the email yet? (I didn't get my survey)
Check your spam folder. If you use Gmail, sometimes your invite will go to your "Promotions" tab. If you still can't find it, search your inbox for "PledgeBox" If that doesn't work: 1）Click - https://survey.pledgebox.com/user/register 2）Signup and ...
Book PledgeBox Newsletter Boosting
How to join such a strong crowdfunding community with over 400K subscribers from Kickstarter? Book PledgeBox Newsletter Boosting PledgeBox's newsletter has been approved as an efficient channel to boost Kickstarter & Indiegogo alive campaigns. But ...
PayPal Setup for Receive Payment
How to Setup PayPal account to Receive Payments on surveys. PledgeBox supports two ways for creators to receive payments: Stripe and PayPal. The set up with Stripe is straightforward, while someone may find PayPal could be a little bit tricky. This ...
Meanings of 4 Reward Shipping Fee Setting Methods
PledgeBox supports creator to charge the reward shipping fee according to the following four methods. 1) Based on Reward Level 2) Based on Reward Weight 3) Based on Total Amount 4) Based on Package Weight 5) Tips Please refer to How to set up ...