General
Why do I need to enter my payment information?
After you have done with purchasing add-on, you can make a payment directly. When creators decide to alter product price, shipping fees etc., you can make a payment directly as well. If you have any questions with your payment, you can contact the ...
There's something wrong with my pledge
That's not impossible. If you notice something is awry, you can send us a message directly to support@pledgebox.com and we'll look at it for you. Or you are able to reach out to PledgeBox Support by clicking the “Chat with customer service" tab on ...
What if I need to change my address?
As long as your items have not been locked, you can always change your address. Just go to register https://survey.pledgebox.com/user/register with the email pledged your campaign. After login the backer you will be able to see the order details ...
How to acquire my PB ID?
1）Log in to the PledgeBox via: https://survey.pledgebox.com/user/ 2）Login, click on the ‘View’ button. PB ID lies in the upper left corner of the page.
How do I contact Backer Support?
You can contact the creator support email listed in the survey invitation email.
Pledged with Apple ID and having trouble accessing the survey
If your Kickstarter account was created with your Apple ID, you will need to manage your Apple login credentials via the Apple ID settings on your mobile device, or from your Apple account. This is also where you can manage the apps on which you use ...