Managing Backers
How to help backers to change email?
Go to ‘Kickstarter/Indiegogo Imports’ > Click ‘Backer List - Orders’ Use the search function to filter the target the order. Click the button as the picture shown to edit email.
How to send tracking numbers/shipping info to backers?
PledgeBox supports creators to upload tracking code to backers after sending out the survey, and synchronize shipping progress to backers via email notification. 1) Please go to Tools -> Shipping info. 2) Download the tracking file template. 3) ...
What to do when a backer reports failed payments on survey?
Creator side: 1. Please check your Stripe/PayPal account status. Make sure it is active and able to receive payment. 2. Go to " Dashboard " > " Download Center " > " Transaction Export " to see if there is any successful transactions since the backer ...
How to get backer Invoice?
Backers can download an invoice after they complete the survey and make a payment through PledgeBox. You do not need to wait for the reward to ship. Download your invoice Sign in to your PledgeBox Backer account using the email address associated ...
How to offer coupon/credit for backers?
To provide coupons/credits for backers to pay for shipping fees/add-ons, please follow the instructions below. For an individual backer 1）Go to ‘Kickstarter Imports’/ ‘Indiegogo Imports' > Click ‘Backer List - Orders’ 2）Enter the order you want to ...
What is a PledgeBox ID, and how do I find or export it?
Backers can only find their PBID in the confirmation emails and PledgeBox accounts, so the PBID can be used to confirm their identity as well. PB ID is the internal ID for each of your pledge/order. Like Kickstarter pledge sequence number, It is ...