Orders
How to view transaction ID?
Follow the steps below for single order: 1）Please go to Kickstarter/Indiegogo Import -> Backer List Order, locate the order that requires a transaction, click on it. 2）Scroll down to the Transactions, just click on “$**Payment” and it will jump to ...
How to Filter Orders by SKU?
If you want to filter orders based on SKU, you can click on "Add Another Filter", and select the filter condition "SKU(s)" from the drop-down list. In addition to the Order List, you can also filter orders and survey records by SKU in the Download ...
How to Split Orders and Push to ShipStation for Fulfillment
If you need to split the products in an order for partial shipments and push them to ShipStation, please follow the steps below. 1. Go to Dashboard → Push to Fulfillment. Enter all the information, then check the "Split Order" option. 2. Next, check ...
How to push order to BigCommerce - BigCommerce Integration
At PledgeBox we support creators to integrate the orders on PledgeBox to BigCommerce. This Blog will give you a step-by-step guide. 1. To start with, please go to Dashboard -> Push to Fulfillment 2. Go to BigCommerce and locate the Store Hash ...
How to push order detail to Shopify - Shopify Integration
At PledgeBox we support creators to integrate the orders on PledgeBox to Shopify. This Blog will give you a step-by-step guide. To start with, please go to Dashboard -> Push to Fulfillment Go to Shopify website and log in to your account -> Click ...
Order Status
There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...
Order Details Page
What does the PledgeBox order detail page look like on the creator side? You can review the order information on this page. Including order status (unlocked、locked、shipped、refunded and upgraded), survey status (not invited、pending、in ...
How to manage orders in batch?
Creators can manage orders in batches on PledgeBox system. 1）Go to ‘Kickstarter Imports'/ 'Indiegogo Imports’ > Click ‘Backer List - Orders’ 2）Use the search function to filter all the target orders 3）Click ‘Actions’ button to alter orders’ status
How to lock/unlock orders?
Backers can change their information in their surveys unless creators lock the orders. Before you start the shipping, it is recommended to lock the order to prevent backers changing addresses after you send it out. For single order 1）Go to ...
How to add a new order?（How to add a new backer manually?）
Creators can create a new order on PledgeBox system manually. 1）Go to ‘Kickstarter Imports' / 'Indiegogo Imports’ > ‘Backer List - Orders’ 2）Click on ‘Add Order’ (upper right corner).
Filters on PledgeBox
PledgeBox supports you to filter out the orders by various filter conditions. 1） Backer Info 2） Survey Status 3） Order Status 4） Segment(s) 5） Rewards 6） Pledged Time 7） Complete Time 8） Payment Amount 9） Balance 10) Add-on(s) 11）SKU(s) 12）Reward ...
Popular Articles
Order Status
There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...
What if I don't see the email yet? (I didn't get my survey)
Check your spam folder. If you use Gmail, sometimes your invite will go to your "Promotions" tab. If you still can't find it, search your inbox for "PledgeBox" If that doesn't work: 1）Click - https://survey.pledgebox.com/user/register 2）Signup and ...
Pledged with Apple ID and having trouble accessing the survey
If your Kickstarter account was created with your Apple ID, you will need to manage your Apple login credentials via the Apple ID settings on your mobile device, or from your Apple account. This is also where you can manage the apps on which you use ...
PayPal Setup for Receive Payment
How to Setup PayPal account to Receive Payments on surveys. PledgeBox supports two ways for creators to receive payments: Stripe and PayPal. The set up with Stripe is straightforward, while someone may find PayPal could be a little bit tricky. This ...
Book PledgeBox Newsletter Boosting
How to join such a strong crowdfunding community with over 500K subscribers from Kickstarter? Book PledgeBox Newsletter Boosting PledgeBox's newsletter has been proved as an efficient channel to boost Kickstarter & Indiegogo alive campaigns. But our ...