Connect a domain or subdomain managed in GoDaddy to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page.

Before changing DNS

Choose a hostname that is not already serving your website, such as survey.yourdomain.com. Using www or your root domain can change where visitors reach your existing website.

Keep the records used by your website, email and other services. Do not clear your DNS records. Save a copy of the current records before making changes.

1. Get the records from PledgeBox

1. Open your Pledge Manager project.
2. Click Connect Domain near the bottom of the left menu.
3. Enter the domain or subdomain you want to use and continue to its verification screen.
4. Read the required CNAME and TXT records.

The CNAME Name depends on your chosen hostname. For example, survey.yourdomain.com uses survey. Copy the values from your own project.

2. Open GoDaddy DNS settings

1. Sign in to GoDaddy.
2. Open your Domain Portfolio, select the domain, and open DNS.

If another provider manages your authoritative DNS, add the records there instead.

See the GoDaddy DNS guide for its current record editor.

3. Add the required records

1. Add a CNAME record using the name and target shown in PledgeBox.
2. Add the required TXT verification record. Copy its exact name and value from PledgeBox.
3. Use the default TTL if your provider supplies one.
4. Save the records.

Do not copy another project's verification value. The TXT name can appear as pledgebox._verification; use the value displayed for your project.

If a record already exists at the same hostname, check what uses it before replacing it. Choose an unused subdomain or ask your DNS administrator to resolve the conflict. Leave unrelated A, AAAA, CNAME, MX and TXT records unchanged.

Use the provider’s Name or Host and Value or Target fields. If the provider appends your domain automatically, do not enter it twice.

4. Verify the connection

1. Return to PledgeBox.
2. Click Verify Connection.
3. Follow any remaining steps shown by PledgeBox.

DNS changes take time to propagate. If verification fails, check the record type, hostname and value at your active DNS provider, then retry after propagation.

For the complete PledgeBox domain flow, see Sending Survey Via Your Own Domain.

If you need to undo a change

Restore the previous value for the specific record you changed using your saved copy. Do not reset the entire DNS zone. If the hostname was unused before, remove only the record added for this connection when you no longer need it.