1. Look for the invitation

Search your inbox for PledgeBox and the project name. Check spam, junk and Gmail’s Promotions tab.

2. Check the email associated with the pledge

Use the same email address that the creator imported for your pledge. An Apple relay address can be different from your usual inbox address. See Help for backers who used Sign in with Apple.

3. Check your Backer account

Sign in to your PledgeBox Backer account. If you have not registered, use the registration link on that page and complete the verification steps shown.

A project appears only when it is connected to PledgeBox, the creator has imported the order, and the order is associated with your account’s email. Registering does not make every campaign you have backed appear automatically.

4. Contact the creator if it is still missing

Ask whether the survey has been sent, whether your pledge has been imported, and which email is associated with the order. Request a resend if needed. Contact the creator through the original campaign if you cannot access the survey.

For a PledgeBox technical error after these checks, email support@pledgebox.com with the project name and exact error message. Do not send passwords or verification codes.