Related Articles
Order Details Page
What does the PledgeBox order detail page look like on the creator side? You can review the order information on this page. Including order status (unlocked、locked、shipped、refunded and upgraded), survey status (not invited、pending、in ...
Survey Status
There are 6 types of survey statuses on PledgeBox, "Not invited", "Pending", "In Progress", "Completed", "Canceled", and "Dropped". 1)Not Invited - Survey has not been sent. 2)Pending - Survey has been sent but has not been opened yet. 3)In Progress ...
How to lock/unlock orders?
Backers can change their information in their surveys unless creators lock the orders. Before you start the shipping, it is recommended to lock the order to prevent backers changing addresses after you send it out. For single order 1)Go to ...
Accpet later backer with pre-order page
PledgeBox pre-order shop is similar to an online shop for you to acquire new backers after the Kickstarter campaign ends. You can create a pre-order store and continue to sell your items after the campaign ends. Go to "Pre-order" Click the "Opt in to ...
How to refund to a backer?
How to Make a Refund on PledgeBox? Regarding the refund authority, creators can perform refunds for backers who have pledged on PledgeBox within 90 days from the date of backers payment (90-day refund period). 1)Please go to Kickstarter/Indiegogo ...