Check email authentication in the PledgeBox product that will send your messages. LaunchPad sender authentication is separate from a custom survey URL and from Email Marketing domain setup.

Check LaunchPad sender authentication

1. Open your project.
2. Go to Boost Campaign → LaunchPad.
3. Select Setting → Senders.
4. Find the intended sender by name or email.
5. Review the SPF/DKIM, Dmarc and Track status columns.
6. If setup or verification is required, open the action shown for that sender and follow its current DNS instructions.

A verified sender can show status icons rather than a setup action. Do not create another sender merely because an already verified row has no setup button.

Add only the requested records

At the authoritative DNS provider, copy the exact record Type, Name and Value supplied for your domain. The values in another account or screenshot are examples.

• Use TXT or CNAME exactly as requested.
• Check whether the provider appends the domain to the Host field.
• Preserve existing website, MX and unrelated verification records.
• Do not add a second SPF policy at the same hostname. Have the DNS administrator merge required senders into the existing policy.
• Review an existing DMARC policy before changing it.

Verify the result

Return to the same sender setup and run the verification action shown after the records propagate. Recheck its status. Timing depends on DNS caches; a fixed wait does not guarantee verification.

If verification fails, compare the complete hostname, type and value with the requested records. Confirm that you edited the authoritative DNS provider and included every required record.

DNS authentication helps authenticate the sending domain. It does not guarantee inbox placement.

Other PledgeBox domains

Email Marketing sending-domain setup · Custom survey URL setup · DNS record-type guidance