Popular Articles
Order Status
There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...
How can I offer a product bundle?
To boost more upsells, creators can offer some discounts. A bundle sale is one of the methods. What is a bundle? Product bundle is generally made up of several products. How do I create a product bundle? 1) Go to ‘Set up Products’ in the left ...
How to help backers to change email?
Go to ‘Kickstarter/Indiegogo Imports’ > Click ‘Backer List - Orders’ Use the search function to filter the target the order. Click the button as the picture shown to edit email.
How to charge Tax for a Kickstarter/Indiegogo campaign on Surveys
PledgeBox allows you to set up Tax, VAT, and Customs Duty based on the total price of the Reward, PledgeBox add-ons, and shipping fees that backers have purchased. Go to " Tools" > click " Tax" Choose the type of Tax, and click " Add Country/Region" ...
How to preview the survey as a backer?
Go to ‘Review and Send’. Click on ‘Preview as Backer’. Select any reward level from the list, and click the ‘Survey Preview’ or 'Email Preview' button