Check survey progress and the backer’s email history before sending a reminder. A backer who has already completed the survey usually needs a different response.

Send an individual reminder

1. Open Kickstarter Imports or Indiegogo Imports → Backer List - Orders.
2. Find the backer and open the order.
3. Check the email address, Survey Status, Order Status and invitation history.
4. In Invitation Status, click Send.
5. Select Reminder in the email chooser.
6. Check the selection, then confirm the send.
7. Review the new history entry.

For the original invitation, use the appropriate survey resend control. Read the individual-email guide.

Automatic reminders

Automatic reminders depend on the project’s sending rules. Recent PledgeBox messages, locked or shipped orders, and survey exclusions can affect whether a backer receives another reminder.

For the current reminder schedule or to stop automatic reminders for your project, contact support@pledgebox.com. Identify the project and explain the intended change.

Check exclusions and delivery

Review reward-level survey exclusions and the Survey Setting controls for failed Kickstarter payments, Late Pledges and Pledge Over Time orders.

A send-history entry is not proof of inbox delivery. Confirm the address and check spam or Apple relay-email forwarding before repeatedly resending.

Survey-status definitions · Apple relay-email help · Track survey progress