Survey Status - PledgeBox

Survey Status

There are 6 types of survey statuses on PledgeBox, "Not invited", "Pending", "In Progress", "Completed", "Canceled", and "Dropped".

1)Not Invited - Survey has not been sent.
2)Pending - Survey has been sent but has not been opened yet.
3)In Progress - Survey has been sent and backers opened it.
4)Completed - Survey is completed.
5)Canceled - The order has been canceled by the creator, and backers will not receive any email notifications.
6)Dropped - Backers failed to make payment on Kickstarter. The backer will receive a survey invitation but there’s 0 credit in the order and the backer needs to pay the full price of the reward (and shipping fee) to complete the survey.

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