Related Articles
Order Status
There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...
Send Backer Survey Through PledgeBox
1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign <br> Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator Click Yes, the invitation has ...
What to do when a backer reports failed payments on survey?
Creator side: 1. Please check your Stripe/PayPal account status. Make sure it is active and able to receive payment. 2. Go to " Dashboard " > " Download Center " > " Transaction Export " to see if there is any successful transactions since the backer ...
How to track survey progress?
Creators can check survey progress on the Dashboard. 1)Go to ‘Dashboard’. 2)Click ‘Survey Progress’.
Survey Setting Tips
Tools -> Survey Setting Hide Positive Credit You may see backers with extra credits in PledgeBox when: 1) Backer paid more money then the reward price 2) Backer pledged in the special reward 3) Backer gave tips when pledged the reward When you sell ...