Related Articles
Order Status
There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...
Send Backer Survey Through PledgeBox
1. Create Your PledgeBox Account Sign up for a creator account. 2. Connect with Kickstarter/Indiegogo Campaign <br> Option 1: By inviting PledgeBox as collaborator Choose Invite PledgeBox as Collaborator Click Yes, the invitation has ...
What to do when a backer reports failed payments on survey?
Creator side: 1. Please check your Stripe/PayPal account status. Make sure it is active and able to receive payment. 2. Go to " Dashboard " > " Download Center " > " Transaction Export " to see if there is any successful transactions since the backer ...
Kickstarter Pledge Over Time Orders in PledgeBox
This article explains where Kickstarter Pledge Over Time orders appear in PledgeBox and how to identify their payment status. Dashboard: Pledge Over Time summary Go to Dashboard to view the Pledge Over Time card, which shows: Orders (count) Paid ...
How to track survey progress?
Creators can check survey progress on the Dashboard. 1)Go to ‘Dashboard’. 2)Click ‘Survey Progress’.