Survey
Customize the sender for survey emails
The sender’s display name and the sending email address are separate settings. Changing a name does not authenticate an email domain. Change the display name Open your project. Go to Review & Send → Preview as Backer. Find Preview Email: Survey ...
Sending Survey Via Your Own Domain
Use a domain or subdomain you control as the web address for your backer survey. This changes the survey URL. It does not by itself change the sender address of survey emails. 1. Choose your survey hostname Choose an unused subdomain, such as ...
Connecting a Namecheap domain to PledgeBox
Connect a domain or subdomain managed in Namecheap to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
Connecting a Wix domain to PledgeBox
Connect a domain or subdomain managed in Wix to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
Connecting a Squarespace domain to PledgeBox
Connect a domain or subdomain managed in Squarespace to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
Connecting a GoDaddy domain to PledgeBox
Connect a domain or subdomain managed in GoDaddy to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
Connecting a IONOS domain to PledgeBox
Connect a domain or subdomain managed in IONOS to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
Connecting a Hostinger domain to PledgeBox
Connect a domain or subdomain managed in Hostinger to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
Connecting a Alibaba domain to PledgeBox
Connect a domain or subdomain managed in Alibaba Cloud to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
Connecting a Network Solutions domain to PledgeBox
Connect a domain or subdomain managed in Network Solutions to your PledgeBox backer survey. Use the DNS records shown in your project's Connect Domain page. Before changing DNS Choose a hostname that is not already serving your website, such as ...
How to preview your survey and invitation email
Use Preview as Backer to review a reward's survey and its invitation email before sending surveys. First, open your project in Pledge Manager. Preview the survey In the left menu, expand Review & Send and select Preview as Backer. Under Preview ...
How to customize survey email content?
Customize the survey invitation email from Preview as Backer in your Pledge Manager project. Open the email settings Open your project. Expand Review & Send in the left menu. Select Preview as Backer. Edit the invitation email Find Preview Email: ...
Survey Setting Tips
Survey Setting Hide Positive Credit You may see backers with extra credits in PledgeBox when: Backer paid more money then the reward price Backer pledged in the special reward Backer gave tips when pledged the reward When you sell add-ons in the ...
What is the Checklist?
The project’s Check List summarizes the setup items to review before sending a survey. Open it from the left menu of your Pledge Manager project. What to review Campaign status and imported campaign information. Your selected pricing plan. The ...
How to push the survey result to shipping vendors?
Use Push to Fulfillment to connect a fulfillment service and send selected orders. Setting up a connection and pushing orders are separate steps. Connect the service Open Dashboard → Push to Fulfillment. Click Add a New Fulfillment. Select the ...
Hide Kickstarter Bonus Support
Kickstarter backers can pledge more than the reward and selected add-ons require. That extra amount can appear as positive credit in the imported PledgeBox order. Before you send surveys, decide whether backers may use that credit toward shipping, ...
How to send the reminder emails or re-send the survey emails?
Check survey progress and the backer’s email history before sending a reminder. A backer who has already completed the survey usually needs a different response. Send an individual reminder Open Kickstarter Imports or Indiegogo Imports → Backer List ...
How to track survey progress?
Open Dashboard, then select Survey Progress to check your project's survey progress. Open Survey Progress Open your project in Pledge Manager. Expand Dashboard in the left menu. Select Survey Progress. Check progress and survey status The SURVEY ...
Where to send surveys?
Where to send surveys? After you complete all the required settings, you are ready to shoot out the survey invitation. 1）Go to ‘Review and Send’ to send the survey. 2）If you want to play safe, send a smoke test (to 5% of the overall backers) and ...
How to export survey results?
PledgeBox surveys can help creators collect product SKU quantity, shipping addresses, and marketing questions. But how to export survey results? 1）Go to ‘Dashboard’. 2）Click on ‘Download Center’. 3）Use the search function to filter out the target ...
Survey Status
Survey Status describes a backer’s progress through the survey. It is separate from Order Status, which covers locking, shipping and related order changes. Survey-status meanings Not Invited: the survey invitation has not been sent. Pending: the ...
Indiegogo Survey FAQ - PledgeBox
Review the connected Indiegogo campaign and imported orders before preparing a PledgeBox survey. Indiegogo’s current platform and a legacy campaign can have different controls. Connect and review the import In Pledge Manager, click Add New Project. ...
How to Use PledgeBox Test Mode
Before you send the survey, it's a good idea to test Survey Settings via Test Mode to make sure everything is working as intended. Test Mode Before you send the survey, it's a good idea to test your Survey Setting via Test Mode to make sure ...
How to send a survey email to an individual backer?
Send a survey email to an individual backer on PledgeBox 1) Go to ‘Kickstarter Imports’, or ‘Indiegogo Imports’ 2) Click on ‘Backer list - Orders’. 3) Use search function to find the individual backer, and click on the order line to get into the ...