Survey
How to preview the survey as a backer?
Go to ‘Review and Send’. Click on ‘Preview as Backer’. Select any reward level from the list, and click the ‘Survey Preview’ or 'Email Preview' button
How to customize survey email content?
Go to ‘Review and Send’. Click on ‘Preview as Backer’. Edit the email title, subject and blurb. And set a deadline of the surve
Survey Setting Tips
Tools -> Survey Setting Hide Positive Credit You may see backers with extra credits in PledgeBox when: 1) Backer paid more money then the reward price 2) Backer pledged in the special reward 3) Backer gave tips when pledged the reward When you sell ...
What is the Checklist?
Survey checklist is a list of actions that helps you set up the survey step-by-step. Note: Creators can send the survey only when they finish all the actions.
How to push the survey result to shipping vendors?
Go to ‘Dashboard’. Click on ‘Push to Fulfillment’. On the page click add new shipping partner button Select from the shipping vendor list and follow the wizard to finish the integration.
Hide Kickstarter Bonus Support
Backers can give a little extra with bonus support when they pledge on Kickstarter. Before sending out surveys, creators can decide whether to let backers use this to offset their spending. When the backers pledge a campaign on Kickstarter, they’ll ...
How to send the reminder emails or re-send the survey emails?
PledgeBox system sends weekly reminder emails to backers who do not finish the survey for 6 months.If you don't want us to send the reminder, contact support to mute the reminder function. Note: backers in follow situation won't receive the reminder ...
How to track survey progress?
Creators can check survey progress on the Dashboard. 1）Go to ‘Dashboard’. 2）Click ‘Survey Progress’.
Where to send surveys?
Where to send surveys? After you complete all the required settings, you are ready to shoot out the survey invitation. 1）Go to ‘Review and Send’ to send the survey. 2）If you want to play safe, send a smoke test (to 5% of the overall backers) and ...
How to export survey results?
PledgeBox surveys can help creators collect product SKU quantity, shipping addresses, and marketing questions. But how to export survey results? 1）Go to ‘Dashboard’. 2）Click on ‘Download Center’. 3）Use the search function to filter out the target ...
Survey Status
There are 6 types of survey statuses on PledgeBox, "Not invited", "Pending", "In Progress", "Completed", "Canceled", and "Dropped". 1）Not Invited - Survey has not been sent. 2）Pending - Survey has been sent but has not been opened yet. 3）In Progress ...
Indiegogo Survey FAQ - PledgeBox
1. How to import Indiegogo orders for surveys? There is a 10-day refund window for Indiegogo’s refund policy, please "Locked" Indiegogo orders before sending the survey in PledgeBox. Follow the guidelines for locking orders on Indiegogo: ...
How to Use PledgeBox Test Mode
Before you send the survey, it's a good idea to test Survey Settings via Test Mode to make sure everything is working as intended. Test Mode Before you send the survey, it's a good idea to test your Survey Setting via Test Mode to make sure ...
How to send a survey email to an individual backer?
Send a survey email to an individual backer on PledgeBox 1) Go to ‘Kickstarter Imports’, or ‘Indiegogo Imports’ 2) Click on ‘Backer list - Orders’. 3) Use search function to find the individual backer, and click on the order line to get into the ...
Popular Articles
Order Status
There are 5 order statuses on the PledgeBox system. Upgraded, Refunded, Unlocked, Locked, and Shipped. Upgraded - Backer has upgraded to the current reward from a reward with lower price. Refunded - Creator refunded the order. Unlocked - backers can ...
What if I don't see the email yet? (I didn't get my survey)
Check your spam folder. If you use Gmail, sometimes your invite will go to your "Promotions" tab. If you still can't find it, search your inbox for "PledgeBox" If that doesn't work: 1）Click - https://survey.pledgebox.com/user/register 2）Signup and ...
Pledged with Apple ID and having trouble accessing the survey
If your Kickstarter account was created with your Apple ID, you will need to manage your Apple login credentials via the Apple ID settings on your mobile device, or from your Apple account. This is also where you can manage the apps on which you use ...
PayPal Setup for Receive Payment
How to Setup PayPal account to Receive Payments on surveys. PledgeBox supports two ways for creators to receive payments: Stripe and PayPal. The set up with Stripe is straightforward, while someone may find PayPal could be a little bit tricky. This ...
Book PledgeBox Newsletter Boosting
How to join such a strong crowdfunding community with over 500K subscribers from Kickstarter? Book PledgeBox Newsletter Boosting PledgeBox's newsletter has been approved as an efficient channel to boost Kickstarter & Indiegogo alive campaigns. But ...